Chat & Support
Three ways to reach us — choose the right one for your situation.
Response times
- • Order Chat — typically within a few minutes
- • Live Chat — instant during business hours
- • Email — within 24 hours, Monday – Sunday
Order Chat
Every order has a built-in chat thread. This is the fastest way to get help with anything related to a specific order — status questions, file issues, editing feedback, or deadline concerns.
The Chat button appears on every order card in your dashboard. A red badge shows unread messages. Click it to open the chat panel directly, or navigate to the order details page and scroll to the Chat section.
For editing orders, you can message both the admin and your assigned writer once the order reaches the in_progress stage. Use the recipient selector in the chat to choose who you're writing to.
Live Chat
Our live chat is available on our contact page. Use it for quick questions, pricing queries, or general help before placing an order.
Live Chat is available during business hours. Outside those hours, leave a message and we'll follow up via email.
Email Support
For closed orders, billing queries, account issues, or anything that needs a written record, reach us via the contact page.
We respond within 24 hours, Monday to Sunday.
Suggested subject format: Support — Order #YOUR_ORDER_ID
Quick reference
| Situation | Use |
|---|---|
| Question about an active order | Order Chat |
| Pre-sale or pricing question | Live Chat |
| Closed or archived order support | |
| Account or billing issue | |
| Urgent issue outside business hours |